Terms and Conditions


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Terms and Conditions


DAILY BLOOM DELIVERIES

1) Flowers are a product of nature, dependent on season and markets. We make every effort to create arrangements as pictured, however please trust our florists to select beautiful flowers if your choice is not available.

2)
Delivery deadlines: Guaranteed same-day delivery on your order requires your order to be placed by 12noon that day.
Morning deliveries require orders to be placed
by 10am that day.

3)
If recipient is not home at the time of delivery your order will be left in a safe/sheltered location at the delivery address.
Bouquets will be left in a small container of water.
If there is no where to leave the delivery, a calling card will be left for recipient to contact House of Bloom for collection from our store in Bairnsdale. Couriers required to delivery the order more than once will incur additional delivery fees to the sender.

4)
Beware dogs: We maintain high safety standards for our team and couriers and so upon delivery to the recipients address where the premises has a dog deemed to be dangerous to our drivers, a courtesy telephone call will be made to the recipient and/or the sender to inform them of the dog. Upon no answer, a calling card will be left at the address for collection from our store in Bairnsdale.

5) Delivery days: House of Bloom offer a delivery service Monday - Saturday in guidance with our store opening times.
Sunday online orders will be processed upon store opening on the Monday.

6)
Delivery Fees: Upon placing your online order, please select your delivery location accurately.
Different locations incur a variance in delivery fees due to the distance we offer our services to.
Incorrect delivery locations selected will result in a House of Bloom team member contacting the sender with correct payment details. Failure to provide these may result in your delivery not being fulfilled.

7)
Delivery Locations: Bairnsdale, Wy Yung, Eastwood, Lindenow, Meerlieu, Mt Taylor, Granite Rock, Sarsfield, Bruthen,
Eagle Point, Paynesville, Metung, Nicholson, Lakes Entrance.

*Orbost/Omeo orders will only be delivered on certain week days due to distance. Please speak to our team for more info.
*House of Bloom
do not deliver to Raymond Island.

8) Card Messages:
House of Bloom at Dahlsens does not accept inappropriate card messages on orders. In the case of a questionable message, our team will contact the sender to organise a new card message for the order. If failure to contact the sender successfully, no card message will be sent to the recipient.
No disrespectful language or cursing will be tolerated.


By placing your online order, you agree to the above terms and conditions.


 

wedding blooms

1) Order timelines: All Wedding floral details MUST be confirmed & locked in 6 weeks prior to Event.
Late changes will incur a late fee due to supplier & grower deadlines as orders are made approx 1 month prior to event.
No major changes can be made to content & quality. Small changes may be made however only to items such as buttonholes, corsages etc. given at reasonable notice.

2)
Availability: As fresh flowers are a living product, there may be occasions where a particular flower may be unavailable.
Whilst every effort is made to source the product sometimes we are unable to use a particular flower,
in which case we reserve the right to use a similar flower in place of one previously chosen.
All flowers are subject to availability & stringent quality checks.

3) Some flower colours are determined by the sun, salinity and rain therefore House of Bloom/Etc. Event Styling |
cannot guarantee specific colours. We do however endeavor to provide all clients with exactly what you have ordered.
Notice will be given with changes in variations up until the day before your event.

4)
Bouquet delivery is a service we pride ourselves on. Delivery within the local Bairnsdale area is complimentary,
whilst surrounding areas may incur a small delivery fee. Quotable upon your enquiry.

5)
Installation of Ceremony and/or Reception Flowers are our specialty.
Our team are available to install your arrangements on-site. Staff and delivery fees may apply. Quotable upon your enquiry.

6)
Deposits: A 20% non-refundable deposit is required to consider your floral booking locked in with House of Bloom.
Full amount remaining must be paid 4 weeks prior to your event as per due date stated on your invoice.
Late payments will incur an overdue fee.
Failure to pay your invoice by due date will result in House of Bloom considering your booking no longer valid and therefore products and arrangements will not be supplied.

7) Please be mindful no product is ordered by House of Bloom/Etc. Event Styling prior to receiving your deposit.
Late deposit payments cannot be guaranteed specific products for your event due to freight & production times.
Some items are especiality ordered and therefore take time. Sufficient notice/payment is required.

 



House of Bloom RESPONSIBILITY rights:
 

1) We are not responsible for any damages or stains obtained to sub-hired linen, any material or fashion wear in regards to water on flowers, colour transfer or pulls in material associated with the miss-use of flowers and props.

2) House of Bloom is not liable for venue damages or injuries sustained by miss-use of props or Flowers.
Liability falls with the hirer/Client.

3) We are not responsible for injuries or damages sustained as a result of broken glass or materials.

4)
Collecting from the store: House of bloom will not be responsible for any damages or bruising to flowers after collection from our store. All items are packed safely and filled with adequate water ready for collection. A team member will guide the customer collecting the goods on how to best transport and take care of your flowers until required at the time of your wedding. Full responsibility falls with the customer/collection person once products have left our premises.




*A full detail of our Weddings/Events terms and conditions are available at the bottom of your invoice document upon your booking with us.

Shipping


Shipping


Daily orders & Deliveries


1) Flowers are a product of nature, dependent on season and markets. We make every effort to create arrangements as pictured, however please trust our florists to select beautiful flowers if your choice is not available.

2)
Delivery deadlines: Guaranteed same-day delivery on your order requires your order to be placed by 11am that day.
Morning deliveries require orders to be placed
by 10am that day.

3)
If recipient is not home at the time of delivery your order will be left in a safe/sheltered location at the delivery address.
Often by the front door.
Bouquets will be left in a small container of water.
If there is no where to safely leave the delivery, a calling card will be left for recipient to contact House of Bloom for collection from our store in Bairnsdale. Couriers required to deliver the order more than once will incur additional delivery fees to the sender.

4)
Beware dogs: We maintain high safety standards for our team and couriers and so upon delivery to the recipients' address where the premises has a dog deemed to be dangerous to our drivers, a courtesy telephone call will be made to the recipient and/or the sender to inform them of the dog. Upon no answer, a calling card will be left at the address for collection from our store in Bairnsdale and sender will be notified of this.

5) Delivery days: House of Bloom offer a delivery service Monday - Saturday in guidance with our store opening times.
Pick ups are available 7 days a week within store opening times.
Sunday online/phone orders will be processed upon store opening on the Monday.
Specific delivery times cannot be guaranteed due to our busy store dynamic, however our deliveries are split with an AM and a PM delivery run..
Weekdays: AM: Between 10am - 12pm. PM: Between 2pm - 4pm.
Saturdays: Bairnsdale & Paynesville only. From 2 - 4pm

6)
Delivery Fees: Upon placing your online order, please select your delivery location accurately.
Different locations incur a variance in delivery fees due to the distance we offer our services to.
Incorrect delivery locations selected will result in a House of Bloom team member contacting the sender with correct payment details. Failure to provide these may result in your delivery not being fulfilled.
Deliveries available on weekdays only. Pick ups available 7 days.

7)
Delivery Locations / Prices:
- Town centre (Bairnsdale main CBD): Free
- Hospital and Funeral Directors (Bairnsdale): $10
- Bairnsdale, Bairnsdale West/East $10
- Wy Yung, Eastwood, Lucknow: $10

- Lindenow, Mt Taylor, Granite Rock: $15

- Meerlieu, Lindenow South: $17
- Sarsfield: $12
- Burthen, Mossiface: $15


- Eagle Point: $15
- Paynesville: $15

- Raymond Island: No delivery service available to this location.

- Nicholson: $12
- Swan Reach: $15
- Metung: $18
- Lakes Entrance $24 (mon-fri only)

- Orbost: $24 (Mon-Fri only)
- Omeo, Swifts Creek: $10 (Mon-Fri only)

*Lakes Entrance, Orbost, Omeo orders will only be delivered Mon- Fri, in late afternoon due to distance.
Please speak to our team for more info.
*House of Bloom
do not deliver to Raymond Island.

By placing your online order, you agree to the above terms and conditions.

FLOWER CARE


FLOWER CARE